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USB output on Soundcraft Signature 12 MTK too low to be usable

Moved from a Mackie mixer to the Soundcraft Signature 12 MTK specifically to be able to output tracks directly to a DAW on my laptop for recording and editing. We produce a podcast with multiple hosts so the input is primarily vocal. Using good quality Rhodes Procaster mics. Output is fine into, say, a Zoom digital recorder from the main outs. However, the USB outs will only provide about -32 db on the computer programs (same for a variety of software, so it's not the software.) This is unusable. I can only get almost close to what I need by cranking the gains to max; even then the sound output is low.

This makes this mixer pretty unusable for us. Before I start asking about this problem in other forums and on our Youtube review I'd like to hear from Soundcraft.

Thanks.

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