Precis has stopped working

Bigsquatch

I have an installation that was working fine for several years but now the Precis is responding to zone polling with the message:

Line      1 (10:31:14):: String From [5001:2:1]-[~#13#10IOS> a#13#10Invalid selection.#13#10IOS> p#13#10warning: Reprogramming ap]
Line      2 (10:31:14):: String From [5001:2:1]-[plication block will erase journal.#13#10Reprogram the application b]
Line      3 (10:31:14):: String From [5001:2:1]-[lock? ('y' to confirm, 'n' to cancel): p#13#10Cancelled.#13#10IOS> !#13#10IO]
Line      4 (10:31:14):: String From [5001:2:1]-[S> ]

Any other commands sent to the device get the response:

Line      1 (10:52:55):: String From [5001:2:1]-[C#13#10Invalid selection.#13#10IOS> L#13#10Invalid selection.#13#10IOS> 2#13#10IOS> ]
Line      2 (10:52:55):: String From [5001:2:1]-[I#13#10Invalid selection.#13#10IOS> 6#13#10IOS> O#13#10Invalid selection.#13#10IOS> ]
Line      3 (10:52:55):: String From [5001:2:1]-[1#13#10IOS> T#13#10Invalid selection.#13#10IOS> !#13#10IOS> ]

Has anyone else seen these errors and know what is going on?

nicholasjames

This looks like a "boot into firmware mode" issue. A good example of this is the Tandberg MXP. If it receives a break signal during power up it will go into a firmware mode and no normal commands will work. This often occurs when a processor and MXP are powered on at the same time. You have to send 'q' to get it to quit that mode and start the Tandberg normally.

In your case I'd try '?' or 'help' to see if you can get anything out of it. "#13#10IOS>" looks like a command prompt.

Bigsquatch

nicholasjames wrote: »

This looks like a "boot into firmware mode" issue. A good example of this is the Tandberg MXP. If it receives a break signal during power up it will go into a firmware mode and no normal commands will work. This often occurs when a processor and MXP are powered on at the same time. You have to send 'q' to get it to quit that mode and start the Tandberg normally.

In your case I'd try '?' or 'help' to see if you can get anything out of it. "#13#10IOS>" looks like a command prompt.

You're right. It's in a command prompt. (IOS>) Unfortunately I have not found a way to exit. I can have it reboot by pressing 'b' but it shows the error 'IOS intervention forced due to critical journal entry.'

I'm tempted to issue the command for 'erase journal'.

Bigsquatch

Ok. I erased the journal, rebooted and it is functioning normally now. Hopefully this was just a fluke and I haven't just kicked the problem a little further down the road.

rverstappen

Actual fix for this

This problem happened to me too on a Precis DSP 18x18. What a pain. Anyway, the exact command I sent to the Precis to erase the journal was simply 'jy' ('j for journal and y for yes).

I hope this helps because I hadn't seen that exact command to fix the problem written down anywhere. If you use a terminal application, it may be more obvious but I didn't want to unhook everything and set up the terminal app from my Mac. I just used a NetLinx telnet session and sent:

send_string 5001:5:1, 'jy'

where 5001:5:1 is the AMX server port connected to the Precis.

Cheers,
Ron