MVP-8400

anhdoquy

NEED HELP ON MVP-8400. I CAN NOT GET INTO PROTECTED PAGE BECAUSE THE PANEL POP UP THE KEYBOARD INSTEAD OF KEYPAD, THE FACTORY PASSCODE 1988 DID NOT WORK. I DO NOT KNOW HOW TO RESET THE PANEL. I CAN NOT TELNET, THE PANEL IS NOT COMMUNICATE WITH THE MASTER. I USE USB DID NOT WORK EITHER.
PLEASE HELP!

vining

Pull the batteries and while pressing the center of the TP screen re-insert the batteries, keep pressing the center of the screen untile setup appears.

Or

Press the bottom button of the 4 buttons on the left while also pressing the bottom transport button on the right. Hold both until setup appears.

Homer

Try password "Amx1234!"

vining

Did I miss the entire point of the OP again? I hate when that happens.

ericmedley

vining wrote: »

Did I miss the entire point of the OP again? I hate when that happens.

Nah... If he can get into setup he can get it setup for the network and all that. Your advice is sound.

anhdoquy

The keyboard kept pop up instead of keypad, password 'Amx1234' did not work either. Is there way to reset to manufacturer default?

ericmedley

What's tech support saying about this?

rynando

anhdoquy wrote: »

The keyboard kept pop up instead of keypad, password 'Amx1234' did not work either. Is there way to reset to manufacturer default?

Did you put the ! on the end?

DHawthorne

ericmedley wrote: »

What's tech support saying about this?

I seem to recall another thread about this ... you get the keyboard instead of the keypad in a specific security mode. Amx1234! is the default password for that mode, which is why it was suggested.

amxcjc

When you press the security button in the setup pages, it will change the default password of the panel. In secure/DoD mode the password is "Amx1234!" and in non secure mode the password defaults to "1988".

Check out the "Security Settings" section in the Operation Guide:
http://www.amx.com//assets/manuals/Modero.MVP-8400.7500.OperationReferenceGuide.pdf

anhdoquy

MVP 8400

Thank you all for great help.
I forgot the '!' at the end of Amx123.

IT WORKED.

Again, thank you so much.

Hedberg

How about the super secret back door substitute code for 1988 -- will that still work if the touch panel has been put into secure/DoD mode?