NI-4000 reporting serial number as "0000"

youstra

When I telnet "show system" on my bench NI4k, it shows the following. I need a serial to get RocketGUI - any experience or fixes out there?

-Bill

Local devices for system #1 (This System)

---

Device (ID)Model (ID)Mfg FWID Version
00000 (00285)NI Master (00001)AMX Corp. 00296 v2.32.148
(PID=0:OID=0) Serial=0,0,0,0,0,0,0,0,0,0,0,0,
Physical Address=NeuronID 000551912201
(00285)vxWorks Image (00001) 00297 v2.32.145
(PID=0:OID=1) Serial=N/A
(00285)BootROM (00001) 00298 v2.30.142
(PID=0:OID=2) Serial=N/A
(00256)AXLink I/F uContr(00001) 00270 v2.12.140
(PID=0:OID=3) Serial=0000000000000000
05001 (00286)NI-4000 (00001)AMX Corp. 00299 v1.12.140
(PID=0:OID=0) Serial='N/A',0,0,0,0,0,0,0,0,0,
Physical Address=Internal Connection

bano

youstra wrote: »

When I telnet "show system" on my bench NI4k, it shows the following. I need a serial to get RocketGUI - any experience or fixes out there?

-Bill

Local devices for system #1 (This System)

---

Device (ID)Model (ID)Mfg FWID Version
00000 (00285)NI Master (00001)AMX Corp. 00296 v2.32.148
(PID=0:OID=0) Serial=0,0,0,0,0,0,0,0,0,0,0,0,
Physical Address=NeuronID 000551912201
(00285)vxWorks Image (00001) 00297 v2.32.145
(PID=0:OID=1) Serial=N/A
(00285)BootROM (00001) 00298 v2.30.142
(PID=0:OID=2) Serial=N/A
(00256)AXLink I/F uContr(00001) 00270 v2.12.140
(PID=0:OID=3) Serial=0000000000000000
05001 (00286)NI-4000 (00001)AMX Corp. 00299 v1.12.140
(PID=0:OID=0) Serial='N/A',0,0,0,0,0,0,0,0,0,
Physical Address=Internal Connection

Yes I have an NI-4000 at AMX being fixed for the very same reason....Sorry no in-field fix...ya gotta send it in.

vining

I've had this too and I'm pretty sure it was firmware upgrade the caused it.

If the master dies or is upgraded is the RocketGui code transferrable? How can they prove you're not lying if it is?

DHawthorne

vining wrote: »

I've had this too and I'm pretty sure it was firmware upgrade the caused it.

If the master dies or is upgraded is the RocketGui code transferrable? How can they prove you're not lying if it is?

I have some RocketGUI code running on my store demo, and I've changed the master a few times. They send you a new tko if you change masters and supply the new s/n. I suppose they trust you aren't ripping them off ... though it's entirely possible it will check in with them and disable itself if it's been "deactivated" on their end.