No output
I had a strange problem with my VENU360 at my gig last night, a standing Tuesday night gig that the 360 has been used for since I purchased it in July. I began by playing mp3's prior to the 1st set. I had ample signal on the analog input meters, and ample signal on the output meters, but no sound on a configuration that has been used for five months.
All the interconnect XLR cables tested good. I re-loaded the configuration - no change. I powered down and powered back up; that got sound output for a few moments, then silence.
Fortunately I have my DRPA2 still in the rack and had the config from the club stored.
Any thoughts on what went wrong with my VENU360?
The only thing I can think of trying is a soft reset, and a factory reset if the former option doesn't work.
John
All the interconnect XLR cables tested good. I re-loaded the configuration - no change. I powered down and powered back up; that got sound output for a few moments, then silence.
Fortunately I have my DRPA2 still in the rack and had the config from the club stored.
Any thoughts on what went wrong with my VENU360?
The only thing I can think of trying is a soft reset, and a factory reset if the former option doesn't work.
John
Comments
DRA
PS - please post back their response and what the final outcome and resolution if repairs are needed.
J
Great customer service from DBX!
John
Glad they took care of you.