MVP-8400 beeps when on Dock?

Impaqt
Impaqt Junior Member
in AMX Control Products
I got an MVP-8400 back from service a couple weeks ago, reinstalled and everything seemed fine.

the client called the other day and tells me "The lights flash too bright and it beeps"

Its on a MVP-TDS(Also was in for service)

Pretty sure I can adjust the lights so they are not so bright, but the mystery beeping is throwing me off.... WHy would the panel Beep when there is no user interaction? they say it just beeps sometimes.... anyone else hear of this?
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Comments

  • TurnipTruck
    TurnipTruck Junior Member
    Perhaps it's not charging and the beep is the beginning of a reboot after a shutdown.
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  • Impaqt
    Impaqt Junior Member
    doubtful, but I should ask. the only cmplaint they have is the lights and noise. If the panel wasnt charging or if it was rebooting I'm sure they would of mentioned that... But sometimes ya gotta ask I guess.
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  • amxcjc
    amxcjc AMX Engineering
    MVP8400 2.86.x firmware introduced a sound when you dock the panel. It can be disabled in the Audio Settings page.

    Are you saying they hear this even when they are not docking the panel? If so, I would make sure that the tone they are randomly hearing matches the docking tone. If so, report back.
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  • Impaqt
    Impaqt Junior Member
    amxcjc wrote: »
    MVP8400 2.86.x firmware introduced a sound when you dock the panel. It can be disabled in the Audio Settings page.

    Are you saying they hear this even when they are not docking the panel? If so, I would make sure that the tone they are randomly hearing matches the docking tone. If so, report back.

    the panel is on the nightstand next to the bed and is "Always Docked". going over there tomorrow to investigate further.
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  • DHawthorne
    DHawthorne Junior Member
    Impaqt wrote: »
    the panel is on the nightstand next to the bed and is "Always Docked". going over there tomorrow to investigate further.

    But is it really? Perhaps it's just not seated well and is making marginal contact ... and therefore docking and undocking all the time.
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  • Impaqt
    Impaqt Junior Member
    Turns out it was indeed the "Docked" beep.

    there is a lot of play between the connectors when the panel is docked. Shifting the panel, even hitting some buttons, caused the contacts to break and make contact triggering a new "Docked" message.

    DIsabled the beep, but seems to me the contacts should be a bit more secure.... Probably was never an issue before they added the Beep notification.
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  • DHawthorne
    DHawthorne Junior Member
    There is something wrong then. A docked 8400 should be rock solid ... if it's a tabletop dock, you should be able to pick the whole thing up by the panel and not get a stutter on the connection. I've got one in front of me right now that I can pick up, shake and bang around, and it never "re-docks." Either your dock or your panel has a misaligned connector, or it's not getting seated right.

    I might add, a loose power connection might do the same thing.
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  • John Nagy
    John Nagy CineTouch Product Manager
    Or the magnetic latch isn't operating at all.... that's what holds it tight.
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