Cradle Sensor Wont Report Docked

xrmichael wrote: »

We have some 5200i panels with table top docks, for some reason when the panel goes in or out of the dock the unit reports channel 'off' not docked. According to the help file the unit should report On for docked and Off for undocked. I need to rig a demo up for a prespective site and need to get this working, does anyone have any ideas ?

Michael

I have seen this as well with 8400s. Only the off channel event is ever run regardless of whether the panel was docked or undocked. I believe I came up with a workaround but I don't recall what it is at the moment. Perhaps I just upgraded the firmware.
Paul

xrmichael wrote: »

The firmware is upto date the latest release.

I meant the dock station firmware, not the panel firmware.
Paul

Hi Michael,

When the panel is docked/undocked, a string will be sent to the master which you can capture. The string data will be

"dock" - when panel is placed in the dock
"undock-none" - when panel is ejected using the button on the dock
"undock-setup" - when panel is ejected using the setup page button

Hope this helps,
Chris

Hi Michael,

Yes for 5xxx panels a table dock this is a little more tricky. A table dock is more like plugging into the dc power port than a wall dock.

We will be releasing a version of the 5xxx panel firmware sometime in the future (TBD) that will have a send command to query the charging status and percent charge complete. Unfortunately this does not help you at this time. Sorry for the inconvenience.

Chris
AMX Engineering

xrmichael wrote: »

I will wait till the new firmware arrives thanks for the info.

If you telnet to the panel and use the batt mon command you will see that there is a field labeled 'Fl' (or 'F1' perhaps). Its value changes depending on whether you are charging or using battery power. You could use this to see if the unit is charging (docked) or not.
Paul