Zone is offline

That's interesting Dave. We get the zone offline message a lot. We always end up having to reboot (unplug and plug) the AVP to get it back up again. Occassionally we've been able to fix it by just cycling power on the AVP via the front push button. I haven't had a chance to look to see what's causing it, it's on the (long) list of issues we need to work-around/fix with the MAX module. I assumed it might be hardware related so we were planning on switching the AVP out with a different one on site to see if the problem followed the hardware. So you're saying just DO_PUSHing the setup button periodically on the MAX UI has cleared it for you?


--John

DHawthorne wrote:

Yes ... the clincher is the fact that Winmax is working

That's a good point. The zone can't be offline if Winmax is able to see it. Each time we lose the zone, we've never checked to see if it was available through Winmax.

I've noticed that we tend to have the problem after the client tries to burn a disc to the server and the title isn't recognized. After that the system tends to hang and zone 1 goes offline. I believe the AMX/AMG database issues may have been resolved because we're seeing significantly fewer cases where the title isn't recognized (even with brand new titles). As a result we're seeing the zone offline message less often too. Could be coincidence, but I think it was related to the discs not being identified properly. I'm going to give the DO_PUSH solution a try too. Thanks for the info Dave!

Thanks for bringing that up Ady. Hopefully we'll all be able to get our MAX modules working flawlessly .

--John