Tandberg Duet Module Error

AMX_Chris wrote: »

Are you using serial communications with the C-series codec? If so, please understand that by default, the C-series has authentication required for the 232 port and the default baud is 38400. If you turn on notifications for the serial strings, you will see a logon prompt being sent to the NI. Make the setting change in the C-series to disable the login prompt for the 232 port and that should allow the module to initialize.

In my module i put command like SEND_STRING dvVTC, "'xcommand keypress key: Right',$0D" to make sure that my baud rate and login is working. this is working command but the module command is not. i have latest firmware and software. so module need also to login? why my command is working? and not the module?

AMX_Chris wrote: »

Jubal,
Do you have the ability to call into one of the AMX Tech Support offices to further assist in troubleshooting this?

If you are able to send the command as typed, and the device responds, the baud rate is correct. If you do not see a login prompt as a response to the command, there is a chance it has already been disabled and something else is going on here.

The fact that you can send a command direct to the device and have the device respond is a positive sign suggesting the TX cable is correct, and the baud rate is correct. More information is needed to know if the RX side is working. Once we know if you are receiving strings back from the device (and what those strings contain), we could diagnose it further.

My suggestion for you to resolve this in the fastest manner possible is to reach out to AMX Technical Support:
http://www.amx.com/contactamx/

Using my own code i can have respond in the tandberg unit even the status. i don't know if middle east can support me as we try a lot to ask them but they always said that they will forward our inquiry to america after that no respond. so i always use forum to get support. maybe i will try to use command string rather than this module. thanks buddy for the help

JasonS wrote: »

Can you post your code relevant to the duet module? Maybe it is something that another set of eyes will notice.

PROGRAM_NAME='Cisco_TC_Main'
(***********************************************************)
(* System Type : NetLinx *)
(***********************************************************)
(* DEVICE NUMBER DEFINITIONS GO BELOW *)
(***********************************************************)
DEFINE_DEVICE
//

---

// Select the device control method
//

---

// dvCisco_TC = 0:3:0 // IP real device
dvCisco_TC = 5001:3:0 // RS232 port 1 real device

//

---

// NOTE:
//

---

// Remember to change the properties in the ONLINE event below
// if you use IP, need a password or need baud-rate other than
// 38400. For debugging the COMM module, uncomment the debug
// section below.
//

---

dvTP = 10001:1:0 // G4 touch panel - 12 inch

vdvCisco_TC = 41001:1:0 // virtual device 1
vdvCisco_TC2 = 41001:2:0 // virtual device 2
vdvCisco_TC3 = 41001:3:0 // virtual device 3
vdvCisco_TC4 = 41001:4:0 // virtual device 4
vdvCisco_TC5 = 41001:5:0 // virtual device 5
vdvCisco_TC6 = 41001:6:0 // virtual device 6
vdvCisco_TC7 = 41001:7:0 // virtual device 7
vdvCisco_TC8 = 41001:8:0 // virtual device 8
vdvCisco_TC9 = 41001:9:0 // virtual device 9
vdvCisco_TC10 = 41001:10:0 // virtual device 10
vdvCisco_TC11 = 41001:11:0 // virtual device 11

(***********************************************************)
(* CONSTANT DEFINITIONS GO BELOW *)
(***********************************************************)
DEFINE_CONSTANT
dev vdvDev[] = {
vdvCisco_TC,
vdvCisco_TC2,
vdvCisco_TC3,
vdvCisco_TC4,
vdvCisco_TC5,
vdvCisco_TC6,
vdvCisco_TC7,
vdvCisco_TC8,
vdvCisco_TC9,
vdvCisco_TC10,
vdvCisco_TC11
}

dev vdvCameras[] = {
vdvCisco_TC, // local camera 1
vdvCisco_TC2, // local camera 2
vdvCisco_TC3, // local camera 3
vdvCisco_TC4, // local camera 4
vdvCisco_TC5, // local camera 5
vdvCisco_TC6, // local camera 6
vdvCisco_TC7, // local camera 7
vdvCisco_TC8, // farend camera 1
vdvCisco_TC9, // farend camera 2
vdvCisco_TC10,// farend camera 3
vdvCisco_TC11 // farend camera 4
}

dev vdvDialers[] = {
vdvCisco_TC, // dialer component 1
vdvCisco_TC2, // dialer component 2
vdvCisco_TC3, // dialer component 3
vdvCisco_TC4 // dialer component 4
}

dev vdvPhonebooks[] = {
vdvCisco_TC, // corporate phonebook
vdvCisco_TC2 // local phonebook
}

dev vdvSourceSelects[] = {
vdvCisco_TC, // Main source
vdvCisco_TC2, // Presentation source
vdvCisco_TC3, // Farend source 1
vdvCisco_TC4, // Farend source 2
vdvCisco_TC5, // Farend source 3
vdvCisco_TC6 // Farend source 4
}

dev vdvFarendSources[] = {
vdvCisco_TC3, // Farend source 1
vdvCisco_TC4, // Farend source 2
vdvCisco_TC5, // Farend source 3
vdvCisco_TC6 // Farend source 4
}

// core netlinx modules
#include 'Cisco_TC_UI.axi'
#include 'Cisco_TC_Module.axi'
#include 'Cisco_TC_Menu.axi'
#include 'Cisco_TC_Power.axi'
#include 'Cisco_TC_Camera.axi'
#include 'Cisco_TC_Dialer.axi'
#include 'Cisco_TC_SourceSelect.axi'
#include 'Cisco_TC_Phonebook.axi'
#include 'Cisco_TC_Volume.axi'
#include 'Cisco_TC_Conference.axi'

// demo/example netlinx modules
#include 'Cisco_TC_FarendSources.axi'
#include 'Cisco_TC_Participants.axi'
#include 'Cisco_TC_TStringSample.axi'
#include 'Cisco_TC_MessagesSample.axi'
#include 'Cisco_TC_LayoutSample.axi'
#include 'Cisco_TC_AdvancedAuditorium.axi'
#include 'Cisco_TC_BasicAuditorium.axi'
#include 'Cisco_TC_LargeGroupDiscussion.axi'
#include 'Cisco_TC_CollaborationRoom.axi'

DEFINE_START

// core netlinx modules
DEFINE_MODULE 'Cisco_TC_UI' CSCOUI(vdvCisco_TC, dvTP, uiButtons)
DEFINE_MODULE 'Cisco_TC_Module' CSCOModule(vdvCisco_TC, dvTP, moduleButtons)
DEFINE_MODULE 'Cisco_TC_Menu' CSCOMenu(vdvCisco_TC, dvTP, menuButtons)
DEFINE_MODULE 'Cisco_TC_Power' CSCOPower(vdvCisco_TC, dvTP, powerButtons)
DEFINE_MODULE 'Cisco_TC_Camera' CSCOCamera(vdvCameras, dvTP, cameraButtons)
DEFINE_MODULE 'Cisco_TC_Dialer' CSCODialer(vdvDialers, dvTP, dialerButtons, dialerCallInfo)
DEFINE_MODULE 'Cisco_TC_SourceSelect' CSCOSourceSelect(vdvSourceSelects, dvTP, sourceButtons)
DEFINE_MODULE 'Cisco_TC_Phonebook' CSCOPhonebook(vdvPhonebooks, dvTP, pbButtons)
DEFINE_MODULE 'Cisco_TC_Volume' CSCOVolume(vdvCisco_TC, dvTP, volumeButtons)
DEFINE_MODULE 'Cisco_TC_Conference' CSCOConference(vdvCisco_TC, dvTP, confButtons)

// demo/sample netlinx modules
DEFINE_MODULE 'Cisco_TC_FarendSources' CSCOFarendSources(vdvFarendSources, dvTP, farEndButtons)
DEFINE_MODULE 'Cisco_TC_Participants' CSCOParticipants(vdvDialers, dvTP, partButtons)
DEFINE_MODULE 'Cisco_TC_TStringSample' CSCOTStringSample(vdvDialers, dvTP, tstringButtons)
DEFINE_MODULE 'Cisco_TC_MessagesSample' CSCOTMessagesSample(vdvCisco_TC, dvTP, msgButtons)

// video compositor demo modules, please note that these will only work with
// Codec C90 and Codec C60. Some of these examples also needs to have some
// additional files uploaded to the master before they can be used. Please see
// the appropriate .axs files for details.
DEFINE_MODULE 'Cisco_TC_LayoutSample' CSCOLayoutSample(vdvCisco_TC, dvTP, layoutButtons)
DEFINE_MODULE 'Cisco_TC_AdvancedAuditorium' CSCOAdvAuditoruim(vdvCisco_TC, vdvDialers, dvTP, advAudButtons)
DEFINE_MODULE 'Cisco_TC_BasicAuditorium' CSCOBasicAuditoruim(vdvCisco_TC, vdvDialers, dvTP, basicAudButtons)
DEFINE_MODULE 'Cisco_TC_LargeGroupDiscussion' CSCOLargeGroup(vdvCisco_TC, vdvDialers, dvTP, lGrpButtons)
DEFINE_MODULE 'Cisco_TC_CollaborationRoom' CSCOCollaborationRoom(vdvCisco_TC, vdvDialers, dvTP, collabButtons)

// Duet comm module
DEFINE_MODULE 'Cisco_TC_Comm_dr1_0_0' Comm1(vdvCisco_TC, dvCisco_TC)

(***********************************************************)
(* THE EVENTS GO BELOW *)
(***********************************************************)
DEFINE_EVENT

DATA_EVENT[vdvCisco_TC]
{
ONLINE:
{
// Set the IP address if using IP control (default=<na>)
// send_command vdvCisco_TC,'PROPERTY-IP_Address,192.168.0.100'

// Select IP protocol if using IP control
// (22=SSH, 23=Telnet, default=23)
// send_command vdvCisco_TC,'PROPERTY-Port,22'

// Set the RS-232 baud rate (default=38400)
send_command vdvCisco_TC,'PROPERTY-Baud_Rate,38400'

// Set username (default=admin)
// send_command vdvCisco_TC,'PROPERTY-Username,myuser'

// Set a password (default=CISCO)
// send_command vdvCisco_TC,'PROPERTY-Password,myPassword'

// Re-initialize the module for the properties to take place
send_command vdvCisco_TC,'REINIT'
}
}

(* Uncomment this to enable debugging of command feedback from the device *)
(*
DATA_EVENT[vdvDev]
{
COMMAND:
{
send_string 0,"'From: ',itoa(data.device.port),' :',data.text"
}
}
*)

(***********************************************************)
(* THE ACTUAL PROGRAM GOES BELOW *)
(***********************************************************)
DEFINE_PROGRAM

(***********************************************************)
(* END OF PROGRAM *)
(* DO NOT PUT ANY CODE BELOW THIS COMMENT *)
(***********************************************************)